Terms of Service and Refund Policy

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         Thank you for choosing our handcraft shop. This document outlines the terms and conditions that apply to your use of our products and services. By purchasing from us, you agree to comply with these terms. Please read them carefully.

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1. Products and Services
   a. Our handcraft shop offers a variety of handmade products including macrame, decorations, handbags, and gifts. We strive to provide accurate product descriptions and images to give you a clear representation of our items.
   b. All products are subject to availability and may be limited in quantity. We reserve the right to modify or discontinue any product without prior notice.

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2. Order Placement and Payment
   a. To place an order, add the desired items to your cart and proceed to checkout. Provide accurate and complete information for billing, shipping, and contact purposes.
   b. We accept various payment methods, including credit/debit cards, PayPal, or other authorized payment gateways. Payment must be made in full at the time of purchase.

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3. Shipping and Delivery
   a. We strive to process and ship orders in a timely manner. Shipping times may vary depending on your location and the availability of the product.
   b. We are not responsible for any delays or damages caused by the shipping carrier or any unforeseen circumstances beyond our control.
   c. Customers are responsible for providing accurate shipping information. We are not liable for any loss or additional costs resulting from incorrect or incomplete addresses.

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4. Refund and Return Policy
   a. We want you to be satisfied with your purchase. If you are not entirely happy with your order, please contact us within  7 days of receiving the product to solve the problem. Personalised orders are not refundable.